At yestaya, your privacy matters. This page explains what personal information we collect when you use our Philippines mobile gaming platform, how we use it, and what rights you have over your own data. Please read it carefully before registering or using any part of the platform.
Last updated: June 2025
When you create an account on yestaya, we collect the information you provide during registration, including your name, date of birth, email address, and mobile number. This data is necessary to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player account correctly. We may also ask for a government-issued ID during the verification process to comply with applicable regulations in the Philippines. All registration data is stored securely and is only accessible to authorised personnel within our team. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access.
Every deposit and withdrawal you make on the platform generates a transaction record that we retain for accounting, fraud prevention, and regulatory compliance purposes. We collect details such as the payment method used, transaction amounts in Philippine pesos (PHP), timestamps, and transaction reference numbers. We do not store full payment card numbers or sensitive banking credentials on our servers — these are handled directly by our payment partners using industry-standard encryption. Transaction records may be reviewed by our compliance team if there is a need to investigate unusual activity or respond to a dispute. Retaining this data also allows us to provide you with an accurate account history whenever you need it.
When you access yestaya through your mobile browser, we automatically collect certain technical information about your device and how you interact with the platform. This includesyour browser type, operating system, screen resolution, IP address, and the pages you visit within the platform. We use this data to optimise the mobile experience, diagnose technical issues, and understand how players navigate the site so we can improve it over time. Usage data also helps us detect suspicious login patterns or unusual activity that may indicate a security threat to your account. We do not use this information to build advertising profiles or share it with third-party marketing networks. If you have concerns about the technical data we collect, you may contact us at [email protected] for clarification.
When you contact our support team by email or through any other channel we make available, we retain a record of that communication, including the content of your message and any attachments you send. This allows us to track the progress of your query, provide consistent follow-up, and improve the quality of our support over time. We may also send you service-related messages such as account confirmations, security alerts, or updates to our policies — these are not marketing messages and cannot be opted out of while your account remains active. If you have given us permission to send promotional communications, you may withdraw that consent at any time by contacting [email protected]. We will never sell your contact details to third parties for their own marketing use.
yestaya only uses your personal data for the specific purposes it was collected for, and we do not process it in ways that are incompatible with those purposes. The primary reasons we use your data include operating and maintaining your account, processing deposits and withdrawals in Philippine pesos, verifying your identity and age, providing customer support, and complying with our legal and regulatory obligations. We apply the principle of data minimisation, meaning we only collect what is genuinely necessary and do not retain it longer than required. When data is no longer needed for its original purpose and there is no legal obligation to keep it, we securely delete or anonymise it. Our internal data handling procedures are reviewed regularly to ensure they remain aligned with best practices for online gaming platforms operating in the Philippines.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to staff who genuinely need it to perform their role. We conduct regular security reviews and promptly address any vulnerabilities that are identified. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. If you believe your account has been compromised, please contact [email protected] immediately so we can take swift action to protect your data.
We do not sell, rent, or trade your personal data to third parties for commercial purposes. In limited circumstances, we may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All such third parties are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for their own purposes. We may also disclose your data if required to do so by law, court order, or a regulatory authority with jurisdiction over our operations in the Philippines. Any such disclosure will be limited to what is strictly required by the relevant legal obligation.
As a registered player on yestaya, you have the right to access the personal data we hold about you, request corrections if any information is inaccurate, and ask us to delete your data in circumstances where we no longer have a lawful basis to retain it. You may also request that we restrict the processing of your data while a dispute or correction request is being resolved. To exercise any of these rights, simply send a written request to [email protected] and we will respond within a reasonable timeframe. Please note that some data may need to be retained for legal or regulatory compliance reasons even after an account is closed, and we will explain this clearly if it applies to your request. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.
If you have any questions about this Privacy Policy or how yestaya handles your personal data, our support team is ready to help. You can reach us directly at [email protected] and we will do our best to respond promptly and clearly. For general platform questions, the FAQ page covers the most common topics in plain Philippine English. You may also review our Terms and Conditions and Responsible Gaming pages for a fuller picture of how we operate and support our players in the Philippines.